Refund Policy

1. General Provisions

This Refund Policy governs the terms and procedure for refunding payments for educational courses purchased on the PyLand platform (pylandschool.com).

2. 30-Day Money-Back Guarantee

The refund is made in full: the amount paid at purchase, including all taxes and fees, is returned using the same payment method that was used.

After the 30-day period expires, no refunds are made, except where otherwise provided by applicable consumer protection legislation.

3. EU and UK Consumer Rights

EU Consumers

Consumers from European Union countries have the right to withdraw from the contract within 14 days of its conclusion in accordance with Directive 2011/83/EU on consumer rights.

For digital educational services, this right may be lost if the consumer gave explicit consent to commence performance before the 14-day period expired and acknowledged awareness of the loss of the right of withdrawal. PyLand offers a broader 30-day guarantee that in any case exceeds the minimum requirements of the Directive.

UK Consumers

Consumers from the United Kingdom are protected by the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. The current 30-day money-back guarantee meets and exceeds the minimum requirements of these acts.

Australian consumers — Australian Consumer Law (ACL)

Australian consumers have guarantees under the Australian Consumer Law (ACL), Schedule 2 to the Competition and Consumer Act 2010 (Cth). Those guarantees cannot be excluded, restricted, or modified by this Policy.

For a major failure by the Platform, Australian consumers may be entitled to a refund, replacement, or compensation for loss. The 30-day refund guarantee applies in addition to, not instead of, rights under the ACL.

4. Exceptions to the Refund Policy

The voluntary refund guarantee does not apply after 30 days from purchase. This limit does not affect refunds or other remedies required by applicable consumer law.

• more than 30 days have passed since the purchase (except where provided by applicable consumer protection law);more than 30 days have passed since purchase (except where applicable consumer law requires otherwise);

These exclusions do not affect consumer rights established by mandatory provisions of applicable law.

5. Refund Process

To request a refund, take one of the following steps:

1. Contact PyLand Support: Write to info@pylandschool.com with the subject 'Refund Request' and include your account email, course name, and purchase date. We will initiate the refund through Paddle.
2. Contact Paddle Directly: You can submit a refund request through Paddle's support: paddle.net. Paddle will process the request independently.

The Company reviews refund requests and initiates their processing without undue delay, typically within 1–3 business days of receiving the request.

6. Refund Processing Timelines

After confirmation of the refund by Paddle, the funds will be credited to your account within the following timeframes depending on the payment method:After Paddle confirms the refund, funds will be credited to your account within the following timeframes depending on the payment method:

• Bank cards (Visa, Mastercard, AmEx): 5–10 business days.
• PayPal: 3–5 business days.
• Apple Pay / Google Pay: 5–10 business days (credited to the linked card).
• Local payment methods: timelines are determined by the respective provider.

Processing times depend on the user's bank or payment system and are not directly controlled by the Company or Paddle. If funds have not been credited after the stated timeframes, contact your bank or reach out to us.

7. Contacts

• Name: pylandschool
• Email: info@pylandschool.com
• Phone: +995 551 00 62 54
• Address: Georgia, Kutaisi, Abashidze str. 8, office 83
• Paddle Support: paddle.net